A. Service to constituents: the ability to identify, understand, build relationship with, and respond to the needs and expectations of internal and external constituents in any appropriate manner; reflecting the goals and values of the College and demonstrating fiscal responsibility; focusing on the quality and timeliness of constituent programs and services.
B. Expertise: encompasses the ability to draw upon and utilize specific knowledge, skills and experience that are needed to perform various college roles. Functional knowledge includes both the specialize knowledge pertaining to a specific profession or specialty, and knowledge pertaining to general college operations; skills include the ability to use technology in response to the changing environment.
C. Accountability and responsibility: the degree to which one is responsible for one’s own work, the work of others, and/or delivering services to the Williams community; the impact of a position’s results on the function, department or college as a whole and those it serves; the degree of autonomy in decision making required for success; level of review generally given to work process and results; scope of work unit or organization involved.
D. Collaboration: the ability to produce successful outcomes by working cooperatively with others; sharing relevant information and soliciting input and assistance of others, integrating input and seeking consensus to reach goals; understanding of team process and problem solving techniques.
E. Communication: The ability to effectively interact and exchange information with other members of the Williams community and external constituencies; to develop factual and logical presentation of one’s ideas and opinions using written and verbal skills; to demonstrate effective listening skills by shaping and adapting one’s own response to address the issues and styles of others; to demonstrate courtesy and respect and handle confidential information appropriately.
F. Innovation and problem solving, critical thinking: the ability to identify, define, critically analyze and resolve work problems through research and testing alternative ideas and approaches; thinking outside traditional parameters using innovative and creative ideas and actions to improve work processes and service to constituents; adding value and taking measured risks to enhance achievement of the College’s mission.
G. Development of self and others: focus on the practice of providing a strong sense of purpose and mission for the professional development of oneself and others; developing a structure and work process that promotes successful outcomes; serving as an example to others by setting expectations for work, helping each other think through alternatives, and managing diversity, managing one’s own development and mentoring/coaching others; seeking appropriate opportunities to expand work-related knowledge, skills and experiences.
H. Affirming and Enabling Diversity: focus on understanding Williams’ commitment to diversity and engaging in respectful interaction with all members of the community and its constituents; actively supporting diversity initiative and awareness; holding others accountable for creating and promoting a diverse work environment; promoting a diverse work environment through education, training and professional development opportunities and actively seeking ways to recruit, hire, retain and manage a diverse workforce.
I. Resource Management: the ability to effectively allocate, manage, steward, and cultivate the college’s fiscal, material, natural, and human resources consistent with its mission and priorities, and principles of sustainability.
