Difficult Performance Conversations for Managers (course full, add your name to the wait list)

Holly Weeks

Difficult Performance Conversations for Managers

Facilitated by Holly Weeks

Thursday, November 20, 2014

9:00 a.m. – 12:30 p.m.

Orchards Hotel, Chandler Room

Registration is full for this program.  To be added to the wait list, complete the form below .

Giving positive performance feedback is a pleasure. Giving—or hearing—difficult performance feedback is not, and the whole business is harder in a small working community. In this interactive program, we will think through strategies for the performance conversation itself, under realistic conditions that may include conflict, tough emotions, and misconceptions.  After completing the program you will have strengthened your ability to deal in the moment with the surprises and challenges involved in difficult performance conversations.

 

About Holly Weeks

Holly Weeks publishes, teaches, and consults on communications issues. She is Adjunct Lecturer in Public Policy teaching the Arts of Communication at the Harvard Kennedy School and former Adjunct Lecturer in Communication and the Vision Speech at the Harvard Graduate School of Education.

As principal of Holly Weeks Communication, she consults and coaches on presentation, negotiation, and written and conversational communications issues, with a special emphasis on sensitive and difficult problems. Her book Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them (Harvard Business Publishing, 2008) emphasizes handling difficult conversations well.

She has given her advice, strategies, and techniques for difficult communications in publications and broadcasts ranging from Harvard Business Review to O, the Oprah Magazine to ESPN Radio and CBS News Sunday. Her article, “Taking the Stress Out of Stressful Conversations,” appeared in the Harvard Business Review in 2001; her columns on “The Art of the Apology” in Harvard Management Update in 2003, “Staying with No” in Harvard Management Communications Letter in 2004, “The Best Memo You’ll Ever Write” also in Harvard Management Communications Letter in Spring 2005 and lead chapter in The Harvard Business School Publishing Guide to Better Business Writing (HBSP 2005), and “How to Disarm Combative Conversations” in Harvard Management Update in 2009. She is an advising expert on difficult communications for Harvard ManageMentor and a Conversation Starter on the HarvardBusiness.org blog.

Holly is a keynote speaker, presenter, and workshop leader at national and international conferences with groups interested in increasing their skill and expertise in communications.

Some of Holly’s previous work was as an Associate in Communications in the Harvard Business School MBA Program; as a Distinguished Instructor, she taught Management Communication, and Negotiation and Conflict Resolution, at the Radcliffe Institute of Harvard University; and she taught Expository Writing at Harvard College.

Holly has a master’s diploma in literature from the University of Edinburgh and an AB cum laude in English language and literature from Harvard University.