Difficult Conversations

Course Materials

 

Websites

Having Difficult Conversations” LinkedIn Learning video training course:
Ask A Manager  A workplace advice log by Alison Green.  People write in with all sorts of issues, as you read them and the responses you get a sense that a) you’re not alone, and b) you start to see the columnist’s approach to how to handle different kinds of situations.

Related Courses

Dealing with the Elephant in the Room: How to Discuss Almost Anything

Managers Corner: Emotional Intelligence and Difficult Conversations

Holly Weeks – Challenging Conversations

 

Links

Having Difficult Conversations on LinkedIn Learning

Difficult Conversations on HBR.org

Ask A Manager  A workplace advice log by Alison Green.  People write in with all sorts of issues, as you read them and the responses you get a sense that a) you’re not alone, and b) you start to see the columnist’s approach to how to handle different kinds of situations.

Related Courses

Difficult Conversations

Dealing with the Elephant in the Room: How to Discuss Almost Anything

Books and Book Chapters

Harvard Business Review Press,. (2016). Difficult conversations: Craft a clear message, manage emotions, focus on a solution.

Patterson, K. (2012). Crucial conversations: Tools for talking when stakes are high. New York: McGraw-Hill.

Singh, Dalip. Emotional Intelligence at Work. , 2015. Print.

Stone, D., Patton, B., & Heen, S. (1999). Difficult conversations: How to discuss what matters most. New York, N.Y: Viking.

Weeks, D. (1994). The eight essential steps to conflict resolution: Preserving relationships at work, at home, and in the community. New York: J.P. Tarcher/Perigee.

Weeks, H. (2008). Failure to communicate: How conversations go wrong and what you can do to right them. Boston, Mass: Harvard Business Press.

Weeks, H. How to Disarm Combative Conversations in Harvard Business School Publishing Corporation. (2010). How to get your message across. Boston, MA: Harvard Business School Publishing.

Articles

Weeks, H. (2001). Taking the stress out of stressful conversations. Harvard business review79(7), 112-120.
Weeks, H. (2003). The art of the Apology. Harvard Management Update8(4), 10-11.