Difficult Conversations


Three Step Process to Manage a Difficult Conversation


Ask A Manager  A workplace advice log by Alison Green.  People write in with all sorts of issues, as you read them and the responses you get a sense that a) you’re not alone, and b) you start to see the columnist’s approach to how to handle different kinds of situations.

Related Courses

Managers Corner: Emotional Intelligence and Difficult Conversations

Books and Book Chapters

Harvard Business Review Press,. (2016). Difficult conversations: Craft a clear message, manage emotions, focus on a solution.

Patterson, K. (2012). Crucial conversations: Tools for talking when stakes are high. New York: McGraw-Hill.

Singh, Dalip. Emotional Intelligence at Work. , 2015. Print.

Stone, D., Patton, B., & Heen, S. (1999). Difficult conversations: How to discuss what matters most. New York, N.Y: Viking.

Weeks, D. (1994). The eight essential steps to conflict resolution: Preserving relationships at work, at home, and in the community. New York: J.P. Tarcher/Perigee.

Weeks, H. (2008). Failure to communicate: How conversations go wrong and what you can do to right them. Boston, Mass: Harvard Business Press.

Weeks, H. How to Disarm Combative Conversations in Harvard Business School Publishing Corporation. (2010). How to get your message across. Boston, MA: Harvard Business School Publishing.