Communications Lab 3: Difficult Personalities


Communications Tactics Worksheet

Amygdala Hijack Reflection Worksheet


6 Steps to Setting Boundaries in Relationships

Being assertive: Reduce stress, communicate better

LinkedIn Learning: The effect of working with a difficult boss

Difficult People and How to Handle Them

Four Horsemen of the Apocalypse (Negative communication Styles)

LinkedIn Learning: Hijacks and hooks from Having Difficult Conversations

Unhelpful Thinking Habits

Workplace Bullying Institute


Bramson, Robert M. Coping with Difficult People. Garden City, N.Y: Anchor Press/Doubleday, 1981. Print.

Brinkman, Rick, and Rick Kirschner. Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst. New York: McGraw-Hill, 1994. Print.

Crowe, Sandra A. Since Strangling Isn’t an Option: Dealing with Difficult People Common Problems and Uncommon Solutions. New York: Perigee Book, 1999. Print.

Crowe, Sandra A. I Didn’t Sign Up for This!: 7 Strategies for Dealing with Difficulty in Difficult Times. Minneapolis, MN: Two Harbors Press, 2012. Print.

Weeks, H. (2008). Failure to communicate: How conversations go wrong and what you can do to right them. Boston, Mass: Harvard Business Press.

Related Courses

Communications Lab 1: Listening Skills

Communications Lab 2: Giving and Receiving Feedback

Difficult Conversations


Human Resources, 413.597.2681

Employee Assistance Program

LifeScope Management Resources Consultation Line