Communications Lab 3: Difficult Personalities
Communications Tactics Worksheet
Amygdala Hijack Reflection Worksheet
6 Steps to Setting Boundaries in Relationships
Being assertive: Reduce stress, communicate better
LinkedIn Learning: The effect of working with a difficult boss
Difficult People and How to Handle Them
Four Horsemen of the Apocalypse (Negative communication Styles)
LinkedIn Learning: Hijacks and hooks from Having Difficult Conversations
Unhelpful Thinking Habits
Workplace Bullying Institute
Bramson, Robert M. Coping with Difficult People. Garden City, N.Y: Anchor Press/Doubleday, 1981. Print.
Brinkman, Rick, and Rick Kirschner. Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst. New York: McGraw-Hill, 1994. Print.
Crowe, Sandra A. Since Strangling Isn’t an Option: Dealing with Difficult People Common Problems and Uncommon Solutions. New York: Perigee Book, 1999. Print.
Crowe, Sandra A. I Didn’t Sign Up for This!: 7 Strategies for Dealing with Difficulty in Difficult Times. Minneapolis, MN: Two Harbors Press, 2012. Print.
Weeks, H. (2008). Failure to communicate: How conversations go wrong and what you can do to right them. Boston, Mass: Harvard Business Press.
Communications Lab 1: Listening Skills
Communications Lab 2: Giving and Receiving Feedback
Human Resources, 413.597.2681
Employee Assistance Program
LifeScope Management Resources Consultation Line