Resources
Three Step Process to Manage a Difficult Conversation
Websites
Ask A Manager A workplace advice log by Alison Green. People write in with all sorts of issues, as you read them and the responses you get a sense that a) you’re not alone, and b) you start to see the columnist’s approach to how to handle different kinds of situations.
Difficult Conversations on HBR.org
Related Courses
Managers Corner: Emotional Intelligence and Difficult Conversations
Books and Book Chapters
Singh, Dalip. Emotional Intelligence at Work. , 2015. Print.
Weeks, H. How to Disarm Combative Conversations in Harvard Business School Publishing Corporation. (2010). How to get your message across. Boston, MA: Harvard Business School Publishing.
Megamenu Social